The purpose of this document is to define broad policy applicable to protection of “Privacy” of individuals whose information is in the hands of the Company.
This policy will also be reflected in the website of the Company when available. It will also be reflected in the Privacy Practice Statement that may be shared with business associates where required.
Scope, Purpose, Nature and period of the data collected:
- This Policy applies to all Company’s employees, Customers, Merchants, co-branding or Business Partners, Vendors, Employees of Third Parties and Consultants who share Business data and / or personal information with
- LivQuik may collect any information that is not in the public domain concerning the business and/ or finances of each of the Parties, for the purpose of determining their identity and verifying their background, whether or not reduced to writing and whether or not patentable or protected by copyright or the law of trade secrets including, without prejudice to the generality of the foregoing, reports, interpretations, forecasts, documents and information as required from individuals or other entities under RBI’s Master Directions on KYC, corporate business plans, financial projections, financial details and accounts, products, services, planned products, planned services, marketing and advertising plans, marketing and advertising requirements, budgets, fee levels, customer/ client lists, commissions, commission charges, pricing policies technical know – how concepts and all information about research and development. LivQuik may update the KYC records of its customers on a periodic basis to ensure that the documents, data or information collected is kept up-to-date and relevant by undertaking reviews of the existing records once in every two years for high risk customers, once in every eight years for medium risk customers and once in every ten years for low risk customers from the date of opening of the account / last KYC updation.
LivQuik values privacy rights of individuals whose personal information is generated, processed, transmitted, Stored or otherwise accessed by LivQuik or any of its employees of the Company as a part of our activities and are committed to protection of the privacy rights of such individuals as required under law.
In particular, LlvQuik has put in place reasonable managerial, operational, technical, legal, behavioral control measures to comply with the provisions of the Privacy and Security obligations as required under law.
No Personal information is either used or disclosed by LivQuik except as required or as permitted or as authorized and this policy is strictly binding on all the employees of the Company as well as the Business associates.
Any violation of the Privacy or Security Policies of LlvQuik by its employees will attract appropriate sanctions including termination as per the procedures laid out in the Sanction Policy.
Any violation of the Privacy or Security Policies of the Company by its business associates will attract appropriate penalties including termination of the contracts.
LivQuik reserves the right to change the privacy practices at its sole discretion. Whenever a material change is made to the privacy practice, a revised Privacy Practice notice will be posted on the website. Where feasible, stakeholders will also be informed through electronic means.
LivQuik uses commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the identified purposes. In case of use of information in a manner different than the purpose for which it is collected, then consent will be obtained prior to such use.
Transfer of Information
LivQuik may use and share the user information with reliable and reputed third-party payment gateway to whom we are associated in order to ensure a swift and comfortable payment mechanism for the individuals.
LivQuik is responsible to facilitate RBI, NPCI, PCI DSS, ISO and other agencies nominated by RBI/ NPCI, to access the data, information, systems of technology service provider related to Wallet and carry out audits as and when required by RBI and NPCI
LivQuik may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single-pixel gif or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.Who can access Personal Information?
LivQuik follows a strategic principle whereby, access to Personal information is restricted only to such of employees who are required to access the information for the purpose of delivering whatever services are committed to be delivered by LivQuik
LivQuik has not subcontracted any part of the work
Compliance, Grievance and Nodal Officer
The Company has designated the following person as the Privacy and Information Security Complianc, Grievance and Nodal Officer for implementation of all compliance and grievance requirements under this Information Security Policy.
Name: Madhur Karnik
Contact Details: firstname.lastname@example.org
Data Breach Notification
If any employee of LivQuik or its business associates becomes a,.,vare of a potential breach of Privacy of information entrusted to him or accessed by him, he shall inform the organization immediately. Any delay in reporting such incidents shall be deemed as a serious breach of the policy.
Personal Information is regarded as confidential and therefore will not be divulged to any third party except as set forth in this and any other term of use applicable to our services.
How we Secure Personal Information
Data is secured in the facilities of LivQuik under a well-developed information security policy as well as an IT Act 2008 compliance policy.
Sensitive data both in storage and transmission are to be encrypted with appropriate encryption tools with strong cryptographic algorithms. Currently the recommended algorithm is AES/3DES 128 bit encryption or above or similar to the same as approved by organization. All transmission must be under secure transmission protocol i.e. HTTPS/SSL. Winzip to be employed to create secure encrypted format of files before transmission.
Exceptions where necessary are properly authorized and monitored.
Personal information no longer required is destroyed subject to requirements of archival guided by the Data Archival Policy.
Information in process is closely monitored through appropriate technical means to ensure that there is no accidental or intentional compromise of security.
Any accidental access to personal information is recorded as a security incident and managed as per the Information Security Incident Management Policy.
As per HR policy they are made fully aware that any activity performed with a user id is the sole responsibility of the owner of the ID.
How we use or Disclose Information
Personal information is used or disclosed strictly in accordance with the provisions of law and as authorized by the data owner/ customer.
LivQuik recognizes the right of an individual to claim access to his information in the possession of LivQuik. However, in the absence of any direct prior agreement, disclosures are always routed through the Client.
All disclosures and the authorizations for such disclosures are documented as required under law.
Grievance Redressal Framework and Resolution Mechanism
LivQuik is a transparent and ethical company & expects that its ethics and values are intentionally upheld all across. All grievances involving but not limited to rights conferred, compensation, refunds, and other claims through this policy will be resolved through our Grievance Redressal
Mechanism set forth in our Terms of Service and Information Technology Rules, 2011 and Master Directions issued by RBI thereof in this regard.
LivQuik shall ensure adherence to all regulatory guidelines / requirements of card networks / wallet in terms of reconciliation on T+l days nearby the Auto reconciliation if any dispute raised at time of reconciliation, we will follow the TAT of positions at daily/ weekly/ monthly frequent basis.
LivQuik shall also adhere to all dispute resolution and customer grievance redressal mechanisms as prescribed by Regulatory Authorities.
LivQuik shall also provide an Online Dispute Resolution (ODR) system for resolving customer disputes and grievances pertaining to digital payments, using a system-driven and rule-based mechanism with zero or minimal manual intervention.
LivQuik initiate action to resolve all customer complaint / grievance expeditiously, preferably within 48 hours and endeavor to resolve / reply the same not later than 30 days from the date of receipt of such complaint / grievance, also LivQuik shall display its approved policy,procedure along with the details of grievance escalation matrix in its website for wider dissemination.
The CTO of the Company shall be the appeal authority in respect of any grievance which remains unresolved beyond 20 days from the date of receipt of grievance at the level of the Compliance Official.
Name: Yudhajit Nag; email: email@example.com